Director of Operations - State Farm Agent Team Member
York - PA
Director of Operations - State Farm Agent Team Member
Full Time • York - PA
Responsive recruiter
Benefits:
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Flexible schedule
ABOUT OUR AGENCY
I opened my State Farm agency in 2010, bringing my background as a college volleyball coach and my experience as a second-generation State Farm Agent into building a team I’m proud of. I’m a graduate of American University, where I earned both my B.A. and M.S. Outside of work, I enjoy ballroom dancing and volleyball, and I’m passionate about senior dog rescue.
Giving back to the community is important to me. I support organizations like the YWCA and Purple Pantry, including initiatives that help victims of domestic violence. I believe in using my agency as a way to make a positive difference in the lives of others.
Our office has a fun, positive, and supportive culture, and we make time to connect through quarterly team-building events. I want my team to feel encouraged to grow, which is why we offer continuous training, opportunities for advancement, health benefits, and an Agent Aspirant Program for those interested in becoming agents themselves.
I’m looking for someone who is trustworthy, honest, and leads with integrity. If you want to grow professionally while being part of a supportive team that cares about its people and community, I’d love to meet you!
You May Be a Great Fit as a Director of Operations at Michelle Kreeger - State Farm Agent if:
I opened my State Farm agency in 2010, bringing my background as a college volleyball coach and my experience as a second-generation State Farm Agent into building a team I’m proud of. I’m a graduate of American University, where I earned both my B.A. and M.S. Outside of work, I enjoy ballroom dancing and volleyball, and I’m passionate about senior dog rescue.
Giving back to the community is important to me. I support organizations like the YWCA and Purple Pantry, including initiatives that help victims of domestic violence. I believe in using my agency as a way to make a positive difference in the lives of others.
Our office has a fun, positive, and supportive culture, and we make time to connect through quarterly team-building events. I want my team to feel encouraged to grow, which is why we offer continuous training, opportunities for advancement, health benefits, and an Agent Aspirant Program for those interested in becoming agents themselves.
I’m looking for someone who is trustworthy, honest, and leads with integrity. If you want to grow professionally while being part of a supportive team that cares about its people and community, I’d love to meet you!
You May Be a Great Fit as a Director of Operations at Michelle Kreeger - State Farm Agent if:
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re detail-oriented, especially when handling sensitive information or important matters.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.
Location Address: York, PA 17404
We’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
A Director of Operations leads business operations, coordinates team performance, and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.
Key Responsibilities
- Oversee Human Resources - recruiting, hiring, onboarding, licensing, training, payroll, benefits, etc.
- Oversee administrative and compliance procedures.
- Monitor Operational Budgets
- Track progress toward established business objectives.
- Collaborate with the agent to implement strategic initiatives.
- Promote a positive and customer-focused environment.
Qualifications
- Leadership experience in business or office management.
- Excellent communication and problem-solving skills.
- Strong attention to detail and follow-through.
- Ability to obtain state insurance licenses.
As Director of Operations for Michelle Kreeger - State Farm Agent, you run the day-to-day of a fast-moving State Farm agency and help the owner scale results. You lead the team, tighten processes, keep the agency compliant, and make sure every client gets fast, accurate help. You’ll own production rhythm, service standards, and the systems that drive retention and growth.
Responsibilities
People and Leadership
- Recruit, hire, and onboard team members in sales and service roles
- Set clear goals, run 1:1s, coach to metrics, and manage schedules
- Build a positive, accountable culture focused on client outcomes
Sales Enablement and Growth
- Run the weekly production cadence and pipeline reviews
- Improve quote quality, follow-up, and close rates across P&C, Life, and Health
- Partner with the owner on campaigns, referrals, reviews, and local events
Client Experience and Retention
- Set service SLAs for calls, emails, and chats
- Oversee renewals, coverage reviews, cross-sell, and claims triage
- Track NPS or review scores and resolve escalations
Operations and Process
- Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
- Manage task queues, quality checks, and workload balancing
- Keep data clean across CRM, phones, and e-sign tools
Compensation: $50,000.00 - $75,000.00 per year
Looking for the skills and confidence to run a business in the future?
About Our Agency
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none